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Términos y condicionesThese General Contracting Conditions - hereinafter CGC -, regulate the purchase conditions of the different products offered on our website:, owned by Canary islands parcel service, S.L.U. , Spanish company, with NIF B76370634, and located at Calle Malteses 16, 2 piso in Las Palmas de Gran Canaria, Canary Islands, Spain.
Users who make purchases at fully accept these CGC and will be bound by them, as if they were written at the time of contracting / purchase.
The reading and acceptance of the CGC will be an essential requirement, prior to the purchase of any product through
Canary islands parcel service, S.L.U. Reserves the right to modify the GTC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by filling in the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties. . Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be filed and the user will have access to it in their client area.
Revised conditions as of June 1, 2020
Canariasahorra reserves the right to deny and / or suspend access to the services provided at for reasons of violation of good contractual faith, breach of applicable legislation, these General Conditions of Purchase and / or In cases of fraud detected by this company and / or any of its suppliers.
• Delivery times vary between 5 and 7 days at the customer's choice. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee delivery within 24 hours in any case.
• Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. In orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
• The client will have 72 hours to verify the integrity of all the components of the order and to verify that everything that he owes is included in the products included. After these 72 hours the shipment will be considered accepted and claims for damages or failures with the shipment will not be accepted.
• An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 72 hours when the client must verify the products upon receipt of the same and expose all the objections that may exist.
• In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to claim the incident to the transport company. In the same way, it is convenient to record to the transport company:
For these purposes, informs that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it contemplates the possibility of doing so by filling out a form electronically. In order to shorten the times and so that you can make the return in a comfortable way and without delay, from we advise you to make use of that option and fill out the withdrawal form.
In accordance with current legislation, the contract concluded may be canceled, without the need to justify such decision and without penalty of any kind, within a period of 14 calendar days from the receipt of the merchandise by the customer.
The consumer will only be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation.
The right of withdrawal will not be applicable to contracts that refer to:
To. The provision of services, once the service has been completely executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been Completely executed by the entrepreneur, you will have lost your right of withdrawal.
B. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
C. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
D. The supply of goods that may deteriorate or expire quickly.
And. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
F. The supply of goods that after their delivery and taking into account their nature have been inseparably mixed with other goods.
G. The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
H. Contracts in which the consumer and user have specifically requested the entrepreneur to visit him to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
I. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
J. The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
K. Contracts concluded through public auctions.
L. The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
M. The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
Once we receive the product / s, we will refund the money according to the payment method you have used:
• If you paid by card, we will make the payment in your account within 48 to 72 hours.
• If you paid by Paypal, the payment will be made in your Paypal account.
• If you paid for financing, we will proceed to make a total or partial cancellation of the amount financed depending on the case.
• For the rest of the payment methods, we will ask you for an account number to make the payment.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation.
Return conditions for private customers
• All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise reserves the right to reject the return.
• Once the withdrawal form has been completed and sent, you will receive the instructions for you to send it to our facilities by email. You must send the goods without any delay, within a maximum period of 14 calendar days from when you communicate your desire to exercise the right.
• The transport costs originated by the return will be at your expense. You are free to choose and find the agency that best suits your needs or offers you the most competitive rates.
• Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost with the exception of the additional expenses resulting from your choice of a different delivery method than the less expensive ordinary delivery method that we offer.
• Return of products with gift or promotion. A complete return (full pack or item + gift) will be mandatory in order to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded them to proceed with the full payment. In the event that it has been downloaded, the amount of the game will be deducted from the total to be reimbursed.
Return conditions for distributors
• Only returns of material will be accepted without unsealing and in perfect condition, during the 30 calendar days after receipt.
• Existing promotions on the web that extend the delivery period of 30 days will not be applicable to distributors, who will always have a return period of 30 days.
• Such returns will be processed as commercial returns, since there is no law that regulates the rights of return between companies, and such procedures are regulated according to the conditions of
• Returns of blister or heat-sealed products will not be accepted, and other products that have a broken factory security seal; Such as motherboards with unsealed cables, monitors, printers, memory cards, etc.
• These conditions do not nullify the right to guarantee or exchange defective products. reserves the right to deny the return in case of detecting any anomaly in the returned product.
The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee:
• Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of
• Products modified or repaired by the customer or any other person not authorized by, as well as products that are the subject of a specific support contract.
• Incorrect software / hardware configuration, by the customer, of a computer, component or peripheral. Incorrect software / hardware configuration or equipment failure caused by a component not supplied by and incorporated by the customer.
• Infection of computer viruses, by the client, in equipment, hard drives or diskettes of drivers or additional software.
Order cancellations
Those cancellations of orders that involve a return to the client and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period does not exceed 7 days.
Dispute resolution
Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http: // ec.
Compensation system for private copying
By virtue of Royal Decree-Law 12/2017 12/2017, of July 3, which modifies the consolidated text of the Intellectual Property Law, approved by Legislative Royal Decree 1/1996, of April 12, in Regarding the fair compensation system for private copying, Canary islands parcel service, SLU Will have to collect, where appropriate, compensation for the sale of those non-typographic products or devices, offered for sale at that, intended exclusively
For private, non-professional or business use, that reproduce works (books or similar publications, phonograms and videograms) owned by third parties (publishers, producers of phonograms and videograms, performers ...).
Notwithstanding the foregoing, the existence of an exemption and reimbursement system for the payment of these compensations is reported, which is regulated in the new art. 25, point 7 and 8 of the Intellectual Property Law, modified by the aforementioned Royal Decree-Law 12/2017 that regulates the way and requirements to justify the right to reimbursement for those natural and legal persons exonerated by law and / or those who Without being exempted, they have proven that the acquired product is destined for exclusively professional use or for export or intra-community delivery.
In this sense, those companies, professionals, freelancers and public bodies exonerated in the indicated sense, must compulsorily accredit CanariasAhorra, through the certificates established by the Royal Decree-Law, which are within the cases of exemption from canon to be able to apply them legally .
More information at the following link: